Leading Others Core
Competencies
Click on a core competency from the list
below or scroll down to view development resources for
each core competency within the Leading Others
dimension.
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Competency Dimension
Communicating
with Coworkers:
Communicating information using either face-to-face,
written, or via telephone or computer.
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Active Listening:
Listening intently to what others are saying and asking
for further details when appropriate.
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Facilitating
Discussion:
Promoting the involvement of various individuals and a
norm of openness and collegiality during group
discussions.
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Public Speaking:
Vocalizing clearly, maintaining a comfortable pace, and
using appropriate non-verbal behaviors during formal
presentations. Utilizing visual aids during
presentations. Engaging the audience and responding to
questions from the audience.
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Developing External
Contacts:
Developing portfolio of external contacts within the
professional community.
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Communicating Outside
the Organization:
Exchanging information with others outside the
organization (e.g., customers, other organizations)
using face-to-face, written, telephonic or electronic
means.
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Cooperating:
Working well with others to jointly achieve goals.
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Persuading:
Communicating with others to convince them to perform a
task or approach something in a different manner.
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Resolving
Conflicts/Negotiation:
Dealing with complaints, resolving conflicts and
grievances of others. Encouraging others to come
together and reconcile differences.
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Empowering:
Delegating authority and investing power in others.
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Inspiring:
Convincing others to believe in the organization’s
values and to act in accordance with those values.
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Political Savvy:
Knowledge of the political climate and how decisions
will be affected by the organization’s culture.
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Psychological Knowledge:
Knowledge of human behavior, mental processes, and
individual and group performance.
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Social Orientation:
Being comfortable interacting and working with others.
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Social Perceptiveness:
Awareness and understanding of how and why others are
reacting the way they are.
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Service Orientation:
Actively seeking out ways to assist people in their
duties.
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Nurturing
Relationships:
Building positive and cooperative working relationships
with others. Maintaining relationships over time.
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Knowledge of Principles
of Learning:
Knowledge of learning theories and design of individual
and group teaching plans.
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Interpreting the Meaning of Information for Others:
Translating or explaining information in a way that can
be understood and used to support responses or feedback
to others.
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Assessing Others:
Evaluating the strengths and weaknesses of others’
efforts at learning or performing tasks.
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Coaching, Developing and Instructing:
Coaching, teaching, and advising others to help them
develop their knowledge and skills. Creating individual
development plans. Selecting appropriate training
courses to address developmental needs.
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Orienting Others:
Orienting new employees to provide an overview of the
organization and its policies, work rules, and job
responsibilities. Reviewing current job assignments for
existing employees to identify work experiences that
will help the employee develop.
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Setting Goals for
Others:
Setting challenging but attainable goals for individuals
and groups. Specifying actions, strategies and timelines
necessary for goal attainment.
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Taking Charge:
A willingness to initiate the activities of groups and
lead others toward common goals.
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Reinforcing Success:
Measuring and tracking progress toward goals to evaluate
individual and group performance and provide feedback.
Rewarding positive work behavior to reinforce activities
that are aligned with the goals of the work group and
the organization.
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Developing and
Building Teams:
Managing inertia and conflict during the formative
stages of group functioning. Enhancing the performance
of a group and the satisfaction of its members by
promoting cooperation, trust, and confidence in the
group.
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