Michael Kephart, Doctoral Student in Industrial and Organizational Psychology
Michael Kephart is from Burlington, West Virginia. He is in his fifth year in the Ph. D. program in Industrial and Organizational (I/O) psychology at Central Michigan University. His interests are in selection, performance, behavior analysis, and organizational behavior management (OBM). For his thesis, he examined the feasibility of combining I/O and OBM assessment procedures to measure and improve customer service behaviors.